TERMS & CONDITION

Car Rental: General Requirements

The following conditions must be fulfilled to rent a car from APS VIE.

• The renter must be at least 18 years old and must have had his driver’s license for at least 1 year.
• The renter’s driver’s license must be valid in Europe or international.
• To rent a First Class vehicle, the renter must be at least 25 years old and must have had the driver’s license for at least 3 years.
• The renter must have a personal credit card.
• Renters of business and first class vehicles between the ages of 18 and 24 are considered young drivers.

Pick up and Drop off

• The renter must carry with him a valid driver’s license, a valid payment method and a passport or national ID.
• During the pick up a deposit will be blocked. Depending on the booking the amount varies.
• The renter receives the car with full tank and clean, and is obliged to return it with a full tank and clean. If the car is not returned fully tanked, the refuelling will happen by us and the renter will be charged the costs in addition to a fee of 95 Euros.
• The renter is obliged to sign a rental contract that contains the set guidelines to rent the vehicle, before he receives the car.
• The renter must examine the car for any damages BEFORE the pick-up. If a damage is found, he must report it to us, in order to avoid any liability.

Rightful use of the cars

• Our rental cars must not be used for racing, speed tests, driving lessons or learning, demonstrations, sublet and any other unauthorized purposes.
• Any kind of smoking, this includes vaping and the likes is prohibited.
• The renter must use the designated gasoline according to the vehicles requirements.
• Unauthorized repairs and towing without contacting us first is prohibited.
• The tires of the car must be kept at appropriate pressure level.
• The car must always be parked in a safe location. In case of theft or accidents, the renter must inform the local police and APS VIE. Without a valid police report, the renter is liable to the full costs of the damage.

The renter will be required to the full cost of the damage in case of violating the above obligations.

Payment and Reservation

The following payment methods are accepted: Cash, Credit Card and Bank Transfer.

Even after the conclusion of the arrangement agreement and even after the start of the ride, provided it is possible for the TSP, the User (and the guest) can make changes to the Travel Arrangements.

If a ride is spontaneously lengthened (distance or number of hours) according to the wish of the User, or guest, the actual service (total distance or number of hours) will be newly calculated and priced according to the current price structure.

Accordingly, the compensation claim increases for the User, due to APS VIE’s expenses for the Contract of Carriage for the Benefit of the User increasing.

If the distance or number of hours are less than originally booked, the price remains unaffected.

Cancelation Policy

Our cancelation policy is as follows:

• If the cancelation happens 10 days prior to the pick-up, there will be no charges and it’s free.
• If the cancelation happens between 8 and 10 days prior to the pick-up, the renter will be obliged to pay 15 per cent of the rental costs.
• If the cancelation happens between 8 and 2 days prior to the pick-up, the renter will be obliged to pay 45 per cent of the rental costs.
• If the cancelation happens within 2 days prior to the pick-up, the renter will be obliged to pay 100 per cent of the rental costs.

By providing credit card details, customers authorize us to use them as security for the booking. The credit card will be charged for every unpaid cancellation fee. Any cancellation must be made in writing by email to a.hafez@aps-port.com. Cancellations over the phone will not be accepted.

Insurance Coverage for APS VIE Vehicles

All vehicles provided by APS VIE come with comprehensive insurance coverage, which includes:

1. Liability Insurance:

The policy holder obtains liability insurance to safeguard against third-party claims.

• Covers obligations to third parties (excluding drivers) for injuries and death as per the insurance policy.
• Provides coverage for property damage to third parties (excluding rental vehicles) as outlined in the insurance policy.
• Includes protection against fire damage to the vehicle.

Renter Responsibilities:

• In case of vehicle damage or loss due to Renter negligence, the Renter is liable for the entire vehicle value at the time of the incident.

Optional Additional Insurance Coverage for APS VIE Customers:

1. Half Coverage Liabilities (HCL):

• Renter is released from liability for damage or loss of a APS VIE vehicle up to a specified amount based on the vehicle category.
• Applicable only if HCL is acquired during the reservation process.
• Note: Any accidents involving third parties or property damage must be reported to local police, and a valid police report is required for claims.

2. Super Limited Liabilities (SLL):

• Comprehensive insurance coverage substantially reduces customer liabilities.
• Specific liability amounts per damage are detailed in the reservation confirmation.
• Includes theft protection; however, if the vehicle is stolen due to renter negligence, the renter is responsible for the entire vehicle value.

All insurance contracts adhere to the regulations of the insurance provider and vary based on the vehicle category.

Note: Similar to HCL, any accidents or damage involving third parties or property must be reported to the local police, and a valid police report is necessary for claims.

Vehicle return and replacement

Certainly! Here’s a revised version of the rental policy that is more streamlined and logical:

• Vehicle Return Options: Renters have the flexibility to return the vehicle to APS VIE location or to a pre-approved location agreed upon with APS VIE.
• Rental Period and Charges: The minimum rental duration is one day, defined as a 24-hour period. Should the rental exceed 26 hours, an additional day’s charge will be automatically applied to the Renter’s credit card.
• Short-Term Rentals: Rentals for a period shorter than 24 hours can be arranged upon special request.
• Lost or Damaged Accessories: In the event of loss or damage to the car key or any provided accessory, the customer will incur a fine relative to the cost of replacement or repair.
• Additional Charges for Vehicle Replacement: Should the need for vehicle replacement arise due to the Renter’s actions, an additional charge will be incurred.

Rental Zones

Zone 1: Austria, Germany, Switzerland, Netherland, Lichtenstein, Luxemburg, and France

Zone 2: Italy, Slovenia, Portugal, UK, and Slovakia

Zone 3: Poland, Czech Republic, Bulgaria, Hungary, and other countries

Additional Equipment Options:

APS VIE offers a range of supplementary equipment available upon request to enhance your driving experience:

1. Infant Carriers: Specifically designed for the safety of infants during travel.

2. Child Seats: Suitable for children aged 6 months and older, ensuring their comfort and safety.

3. GPS Navigation System: For seamless and stress-free navigation throughout your journey.

4. WIFI Device and Mobile Phone: Stay connected and accessible with our on-the-go internet and communication devices.

Other prohibitions and obligations

Vehicle interior: In the event of polluting the vehicle interior (i.e., dirt stains, animal hair, sand, etc. on the seats, floor, or trunk) that requires special cleaning, the renter is obliged to pay a cleaning fee of minimum 280.00€.

Second driver: The vehicle may not be driven by anyone other than the Renter. For a second driver, a valid driver’s license must be presented, and an additional fee will be charged.

Transport of the vehicle by a ferry: Carriage of a vehicle by a ferry is prohibited without the authorization of APS VIE. If a vehicle is transported by a ferry, the renter must return it to the pick-up location. In the event of a breakdown or accident, if the Renter is responsible, He or she is responsible for the cost of transporting the vehicle back to an APS VIE location.

Cross-border rent: Cross-border transportation requires an authorization from APS VIE. The cost of issuing a Green Card and International Road Assistance is borne by the Renter.

Extension of the rental period: If the renter wishes to extend the rental after picking up the vehicle, he must contact APS VIE 48 hours in advance or as soon as possible.

Early return: If the renter wishes to return the vehicle earlier than agreed, he must announce this 48 hour in advance, the cost however will stay the same.

Refuelling fee: All vehicles have a full petrol tank. The renter must refuel the vehicle before returning it, otherwise our refuelling fees will be charged.

Violation of the road traffic regulations: The cost of all traffic fines or any other fines will be borne by the renter. The processing fees for each violation will be 30€.

Value added tax: All local taxes apply to the Renter’s reservation costs.

Other things to note

1. Interior Maintenance Fee: If the vehicle’s interior is soiled with elements like dirt, animal hair, or sand, necessitating special cleaning, the renter will be charged a minimum cleaning fee of €280.

2. Second Driver Policy: The vehicle is to be driven exclusively by the Renter unless a second driver is registered. For an additional driver, a valid driver’s license must be provided and an extra fee will be applicable.

3. Ferry Transport Restrictions: Transporting the vehicle via ferry requires prior authorization from APS VIE. In such cases, the vehicle must be returned to the original pick-up location. For breakdowns or accidents during ferry transport caused by the Renter, the costs for vehicle repatriation to an APS VIE location will be the Renter’s responsibility.

4. Cross-border Travel: Taking the vehicle across national borders is subject to authorization from APS VIE. The Renter is responsible for the costs associated with obtaining a Green Card and International Road Assistance.

5. Rental Period Extension: Renters wishing to extend the rental period must notify APS VIE at least 48 hours in advance, or as soon as possible.

6. Early Return Policy: To return the vehicle earlier than the agreed date, the Renter must inform APS VIE 48 hours in advance.

7. Refueling Charge: Vehicles are provided with a full tank. If not refueled upon return, a charge of €95 per quarter tank will be applied.

8. Traffic Violation Liability: The Renter is responsible for all traffic and other fines incurred. A processing fee of €30 will be charged for each violation.

9. Applicable Taxes: All rental costs are subject to the prevailing local value-added tax.

Chauffeur Service Cancellation Policies

1. Transfers Cancellation/No-Show Policy:

• Free cancellation if done up to 24 hours before service commencement.
• 50% charge applicable for cancellations less than 24 hours before or in cases of no-show.

2. Daily & Hourly Services Cancellation/No-Show Policy:

• Free cancellation up to 48 hours before service start.
• 50% charge for cancellations made between 48 and 24 hours prior.
• Full charge for cancellations less than 24 hours prior or no-shows.

3. Event Transportation Policies:

Payment Policy: An advance payment of 50-60% of the total reservation amount is required. The remaining amount must be paid before the end of the service. Additional services will be charged at the end of the service.

Cancellation Policy:

• No charge if cancelled 10 days before the pick-up date.
• 15% charge if cancelled less than 10 days but more than 8 days before pick-up.
• 45% charge if cancelled less than 8 days but more than 72 hours before pick-up.
• No refund for cancellations made within 72 hours of pick-up.

General Terms

Guest Obligations: Timely and specific communication of any requested changes or additions to the service is essential.

Safeguard Clause and Amendment:

In case any provision becomes invalid or unenforceable, the remaining provisions will still be valid. The parties will replace any invalid provision with a valid one that closely matches the original intent and economic objectives. Changes to these terms require written confirmation (e.g., email). Continued use of APS VIE services after changes implies acceptance of the new terms. Customer conditions are only valid if explicitly accepted in writing by APS VIE.

Jurisdiction and Applicable Law

Austrian law applies to all rental contracts, with the courts of Vienna being competent for litigation.